Refund Policy

Because our products are digital goods delivered electronically, all sales are generally considered final.

1. Digital Products

Once account credentials have been delivered, refunds cannot normally be issued due to the nature of digital products.

2. Eligible Refund Situations

Refunds may be considered if:

• The purchased account cannot be delivered.
• The delivered account materially differs from the product description.
• A duplicate order was accidentally placed.
• Technical issues on our side prevent delivery.

3. Non-Refundable Situations

Refunds will not be provided for:

• Buyer remorse.
• Change of mind.
• Lack of game knowledge.
• Failure to read the product description.
• Account bans occurring after delivery.
• Account modifications made by the customer.
• Incorrect purchases made by the customer.

4. Chargebacks

Customers agree to contact support before initiating a payment dispute or chargeback.

Fraudulent chargebacks may result in:

• Account termination.
• Refusal of future service.
• Submission of evidence to payment processors.

5. Refund Processing

Approved refunds may be issued using the original payment method or an alternative method at our discretion.

Processing times vary depending on the payment provider.

6. Warranty Claims

Products that include a warranty should be reported through support channels before requesting a refund.

Where possible, replacement products may be provided instead of refunds.

7. Contact Support

If you believe you qualify for a refund, contact support with:

• Order number
• Purchase date
• Description of the issue

Our team will review each request individually and respond as quickly as possible.